Refund Policy

ScreenshotNeo (screenshotneo.com) is operated by Yorker Media, a sole proprietorship of Ratnesh Kumar, registered in India (Udyam registration number UDYAM-BR-13-0027076), based in Gopalganj, Bihar, India.

Try the free plan first: it has every feature. If a paid plan still isn’t right for you, these rules apply.

• First payment: a full refund within 30 days, no questions asked.
• Renewals: a full refund within 7 days of a renewal if you used fewer than 10% of that period’s screenshots.
• Yearly plans: the first 30 days are fully refundable; after that we refund the unused whole months.
• Our fault: if a problem on our side kept you from using what you paid for, we refund or credit it, whatever the date.

Screenshots that failed, showed a bot check or came from the cache were never billed in the first place.

Cancelling your plan

You can cancel at any time from the dashboard (Billing). Cancelling turns automatic renewal off: your plan stays active until the end of the period you paid for, and we don’t charge you again.

Wrong or double charges

If you were charged twice, or more than the price of your plan, we refund the extra amount in full.

How to ask for a refund

Write to hello@screenshotneo.com from your account’s e-mail address, with your receipt number and the reason. We reply within 2 business days.

How you get your money back

Approved refunds go back to the original payment method, through Dodo Payments to the card you paid with, within 7 business days. Your bank or card issuer may take another 5–10 business days to show it.

Chargebacks

Please write to us before you dispute a payment with your bank; we can usually sort it out faster. If a payment is reversed or charged back, the plan it paid for ends.

Delivery

ScreenshotNeo is an online service. Nothing is shipped: your plan is active as soon as the payment succeeds, and you use it through the dashboard, the API and the MCP server.

Law and contact

This policy is governed by the laws of India. Questions: hello@screenshotneo.com.