Hexowatch Alerts Not Arriving by Email: How to Fix Them

If Hexowatch alerts are not arriving by email, check the recipient address and Email integration in Settings first. Then open the specific monitor and confirm Email is selected as one of its notification channels. Hexowatch lets you choose channels per monitored URL, so a correct account-level setup does not guarantee that every monitor is configured to send email.

1. Confirm the account email and Email integration

1. Open Hexowatch Settings and verify that the recipient email address is spelled correctly and is the address where you expect alerts.
2. Open Settings > Integrations and check that the Email communication channel is connected or enabled. Follow the wording in the current dashboard, since interface labels can change.

Hexowatch’s tutorial describes specifying an email address in Settings and connecting the desired communication channel in Settings’ Integrations section. A typo or incomplete integration setup is a sensible first place to investigate. Hexowatch’s tutorial and dashboard

2. Check the notification channel on the affected monitor

Open the exact monitored URL that should have triggered the missing message. Inspect its notification settings and confirm Email is selected. Hexowatch documents notification choices for each monitored URL, so check every affected monitor separately. A setting on another monitor does not establish that this one will email you. Its feature announcement describes the option to specify a notification channel for each monitored URL. Hexowatch feature announcement

3. If you created the monitor through the API, inspect its integration setting

For an API-created or API-managed monitor, review the monitor request and confirm its notification_integrations configuration includes the intended email integration. Hexowatch’s API documentation lists email among the notification integrations and exposes integration selection as a monitor parameter. The documentation reviewed here does not establish a user-facing email test or resend operation, so do not assume one is available.

Use the official Hexowatch API documentation to check the current request schema and integration names before changing an API-managed monitor.

4. Check the recipient mailbox

• Look in Spam or Junk, and check any quarantine or message-filtering view provided by your mail client.
• If this is a work address, ask your mail administrator whether organization-level filtering or quarantine rules could have held the message.
• Check inbox rules and filters that may move or archive messages.

These are general mailbox checks, not Hexowatch-documented causes. The official material reviewed does not identify Hexowatch’s sending address or domain, nor does it document a sender allowlist. Do not allowlist a guessed sender; ask Hexowatch support to confirm the legitimate sender identity.

5. Compare with another notification channel

If another channel is already connected, use it as a comparison for the same monitor event. Hexowatch identifies Slack and Telegram as alternatives to email and also documents a Microsoft Teams integration. If the event reaches another channel but not email, that is useful evidence that a notification was produced and points the investigation toward the email path. It does not identify which mail component failed or prove that Hexowatch accepted the message for delivery.

Do not change multiple monitor settings at once just to run a comparison. Record the existing configuration, then make only the change needed for your own diagnostic check.

6. Contact Hexowatch support with useful evidence

If the account integration and monitor channel are correct and mailbox checks do not explain the problem, service-side delivery details need confirmation from Hexowatch. The public materials reviewed do not identify a mail-log screen, sender domain, or resend procedure.

Include these details in your support request:

• The affected monitor or monitored URL.
• The event you expected to trigger an alert and its approximate time and date, including your time zone.
• The recipient address, shared privately with support.
• Whether the account email integration is enabled and whether Email is selected on that monitor.
• Whether Slack, Telegram, Teams, or another configured channel received the same event.
• Any relevant mailbox quarantine or filtering result.

Ask support to confirm the legitimate sending address or domain and whether the alert was accepted, bounced, or otherwise not delivered. Do not assume support can resend the original alert unless they confirm that option.

Troubleshooting checklist

What you see	What to check	Next step
No Hexowatch emails arrive for any monitor	Account recipient address and Email integration in Settings	Correct the address or integration, then ask support to investigate if both are configured correctly.
Some monitors email, but one does not	Email selection on that specific monitor	Review the affected monitor’s notification channels.
API-created monitor does not email	notification_integrations in that monitor’s configuration	Compare its setting with the current API documentation.
An alternate channel receives the event, but email does not	Mailbox filtering and account email setup	Give support the event time and alternate-channel result; ask them to check email delivery.
No channel receives the expected event	Whether the monitored change actually occurred and the monitor’s channel setup	Share the monitor and expected event details with support; an email-only diagnosis is not yet established.
You cannot find a test or resend control	Current dashboard and official documentation	Do not infer that the feature exists; ask support what diagnostic options are available.

What is known, and what remains unknown

Hexowatch’s public guidance supports checking the account email, connecting Email under Integrations, and selecting notification channels per monitored URL. Its materials also document other channels that can help compare notification behavior. The sources reviewed do not establish the current email sender identity, expose service delivery logs to users, explain a resend workflow, or confirm how Hexowatch classifies messages in spam. Treat those as questions for support rather than filling the gaps with guesses.

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FAQ

Why am I not getting Hexowatch email alerts?

Start with the account email and Email integration, then verify Email is selected on the affected monitor. If those are correct, check mailbox filtering and ask support to verify service-side delivery.

How do I fix missing Hexowatch notifications?

Check the account-level integration, the affected monitor’s channel selection, and—if the monitor is API-managed—its notification_integrations setting. Compare another connected channel if available, then send the evidence to Hexowatch support.

Does an alert in Slack prove Hexowatch sent the email?

No. It suggests the event produced a notification through another configured channel, but it does not prove that an email was accepted, delivered, or rejected at a particular step.

What sender address should I allowlist?

The sources reviewed do not identify a sender address or domain. Ask Hexowatch support to confirm the legitimate sender before changing an allowlist.